• Responsible for organizing, coordinating and monitoring all non-clinical operations of ACT team
• Provides receptionist activities, triage calls, coordinate communications between team and clients
• At times may lessen situations with clients who have increased symptoms both by phone and in waiting room
• Monitor and maintain clinical charts/ due dates for each staff caseload (IAP, AOT reports, CBHA, Initial Specialist Assessments)
• Responsible for any necessary opening,  filing or thinning or terming of charts
• Morning meeting Mon-Fri 9-10 a.m.
• Manage and update all weekly and monthly calendar and client visit white boards as well as track monthly visit totals per client.  Add any information to the meeting as necessary
• Provide any case management or other support to clients and team members as needed
• Manage and track monetary funds: (i.e. tokens, services dollars, petty cash)
• Manage and respond to all incoming/ outgoing postal and interoffice mail
• Monthly billing which includes running each client’s Medicaid, run monthly visit report and reports any Medicaid or insurance changes to the electronic chart as well as by fax
• Maintain CAIRS (NYS database) for all intakes, discharges and six month follow up reports (which may include gathering clinical data from other team members)
• Check County SPOA database (MIS) daily for new referrals
• Utilize SPOA database for housing referrals
• Prepare new intakes: print referral from MIS, verify Medicaid and put together new charts for intake
• Update demographics and roster as needed
• Maintain contacts with hospitals/jails and updates hospital tracking log
• Compiles quarterly data for program outcomes to Don Dauman
• Manage safety line mid and end of day for ACT Team
• Covers phones and windows for mental health clinic as needed and for scheduled coverage
• Signs for medication delivery
• Check P.O. Box weekly
• Open and close office (unlock doors/ cabinets/ check voice mail)
• Inventory ordering
• Auditing clinic schedules for NS /CA appointments
• Assist in preparation of NP/Dr. appointments
• Organize and send requests for treatment records for clients
• Verify insurance entitlements for scheduled appointments
• Send no show letters as per policy and document in client’s chart
• Assist in organizing the walk in clinic
• Other duties as assigned

SKILLS/COMPETENCIES:

• Knowledge of Excel and basic Microsoft office Products
• Familiarity with data submission and interpretation