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Care Coordination Customer Service Representative


Summary of Position Function

Performs complex administrative tasks and provides administrative support to a team, department head and/or manager. May also train clerical support staff.

Education Requirements

  • High School Diploma or equivalent.


  • Two years work-related experience or combination of education/experience

Must possess a valid Driver’s License with an acceptable driving record.

Interested in this position?

Major Duties & Responsibilities

  • Maintains & updates necessary data elements for program tracking and outcomes.
  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Assists with filing, pulling charts and preparing records as requested for audits
  • Processes Intakes and logs, scheduling, auditing of all progress notes, posting and filing.
  • Verifications of Medicaid to ensure eligibility for program/slots
  • Ensure safety line is monitored regularly per policy
  • Strong use of GSI, MAPP, Epaces
  • Uses and keeps current on all Relias trainings
  • Typing
  • Constant direct communication with Care Cooridinators/Supervisors and Outreach
  • Other Duties as assigned
  • Types and composes routine correspondence for signature, business letters, memorandums, reports, charts, etc. on computer.
  • Establishes and maintains confidential files and records assisting coordinators with looking up information and maintaining the like
  • Proofreads and corrects grammatical, punctuation and spelling errors.
  • Maintains calendar and schedules appointments; sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items.
  • Greets clients and answers telephone and direct calls to the appropriate person.
  • Operates office machines and instructs others in the operation of same.
  • Proficiency in Excel including the ability to work in existing spreadsheets, create new spreadsheets and filter data for reports as needed.
  • Cross train in other areas within care coordination


  • Ability to generate standard business letters, forms, contracts, proposals, presentations, etc.  Strong understanding of and ability to use internet search engines
  • Excellent interpersonal skills and communication skills both verbal and written
  • Meticulous documentation/recording skills and attention to detail; excellent time management and organizational skills
  • Ability to handle multiple tasks
  • Proficient in the use of computer software such as MSWord, Excel, Power Point, Desktop Publishing, Outlook, etc.
  • Ability to operate office equipment

Interested in this position?

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