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Crisis Counselor

Orchard Park

Summary of Position Function

Position funded through March, 2022

Under supervision of the Coordinator of the Crisis Counseling Program/Project Hope, the Crisis Counselor helps link individuals to needed community based resources and provide active supportive listening. Provides services of linkage, advocate, monitor, and evaluate.

Proof of COVID-19 vaccine required.  Consistent with state and federal law, requests for reasonable accommodations will be considered 

Education Requirements

  • High School Diploma or equivalent


  • One to three years in Mental Health or Human Services setting dependent on certification/education is preferred

Must possess a valid Driver’s License with an acceptable driving record


Interested in this position?

Major Duties & Responsibilities

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Works with individuals, families, and groups to provide outreach, emotional support, individual and group crisis counseling, public education, and referrals when needed.
  • Is synonymous with term “outreach worker.”
  • Represents program in the community and networks with other agencies and partners to ensure needs of survivors are met.
  • Provides presentations to community groups on disaster reactions, coping skills, stress management, and the CCP.
  • May use the mobile application to complete data forms.
  • Advocates on behalf of the client to ensure needed services are obtained
  • Provides Service Referral, Linkage, and Related Activities
  • Utilizes Motivational Interviewing techniques to increase likelihood of engagement
  • Utilizes supportive, active listening skills
  • Individual Crisis Counseling
  • Brief educational or supportive contact
  • Group crisis counseling
  • Support and educational groups
  • Self-help groups
  • Assessment, referral, and resource linkage
  • Community support and networking
  • Public education
  • Development and distribution of educational materials
  • Performs other duties as assigned
  • Frequent or occasional driving of personal vehicle for purpose of transporting clients in the community and/or site visits (client or work related)


  • One – three years experience in Physical Health, Behavioral Health or Human Services setting or Degree or Certification in Human Services Program is preferred
  • Must be proficient in the use of computers and computer software.  Familiar with all Microsoft products
  • Training in Motivational Interviewing and Person Centered Planning to be completed within three months of hire

Interested in this position?

Other Clinical Positions Available