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Customer Service Representative

West Seneca

Summary of Position Function

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

Education Requirements

  • High School Diploma or equivalent.


  • One year’s work-related experience

Must possess a valid Driver’s License with an acceptable driving record.

Interested in this position?

Major Duties & Responsibilities

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
  • Consistently maintain a neat, organized work environment
  • Travels in between sites to provide coverage for other support staff
  • Assists with the Pulling Charts and preparing records to give to the Psychiatrist or NPP
  • Processes Intakes, scheduling, auditing of all progress notes, posting and filing.
  • Schedule preparation to include authorization verification, copay/private fee amounts, client balances and the appropriate notification of senior staff when appropriate.
  • Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews.
  • Reconciliation and posting of all client payments
  • Processing of client records
  • Typing
  • Constant direct communication with Director of Reimbursement & Supp. Srvs.
  • Type business letters, memorandums, reports, charts, etc. on a personal computer.
  • Composes and prepares routine correspondence for signature.
  • Establishes and maintains confidential files and records.


  • Ability to generate standard business letters, forms, contracts, proposals, presentations, etc.  Strong understanding of and ability to use internet search engines
  • Excellent interpersonal skills and communication skills both verbal and written
  • Meticulous documentation/recording skills and attention to detail; excellent time management and organizational skills
  • Ability to handle multiple tasks
  • Proficient in the use of computer software such as MSWord, Excel, Power Point, Desktop Publishing, Outlook, etc.
  • Ability to operate office equipment

Interested in this position?

Other Support Positions Available