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Housing Case Manager


Summary of Position Function

To provide housing case management services and support to adult individuals who are homeless, or at risk of being homeless, with serious, persistent mental health & co-occurring issues in Erie County with the goal of obtaining and maintaining safe, affordable housing and residential stability in the community.

Proof of COVID-19 vaccine required.  Consistent with state and federal law, requests for reasonable accommodations will be considered  

Education Requirements

  • Bachelor’s Degree in Human Services or related field plus one year work experience with mental health recipients OR
  • Associate degree with two years experience working with mental health recipients or high school diploma with four years’ experience working with mental health recipients
  • High School Diploma with four years working with mental health recipient


  • One – four years work-related experience dependent on education.

Must possess a valid Driver’s License with a satisfactory driving record, and possess a personal vehicle for job requirement  

Interested in this position?

Major Duties & Responsibilities

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Work directly with individuals, in locating safe and affordable housing in an area of their choice within Erie County.
  • Promotes and supports individual movement through program phases, including assisting customer to develop goals, and target activities leading to sustainable housing and successful graduation.
  • Purchase individual household furnishings for the participant residence
  • Assist with obtaining benefits if needed, collect income, diagnostic and complete a rental stipend to determine voucher per month
  • Maintain open communication with all treatment and service providers, families, landlords and any other supports or networks the individual is working within the community.
  • Assist in outreach and location of the individuals referred
  • Responsible for recordkeeping (progress notes) in the Millennium Database and other required paperwork such as service planning, roster maintenance, rental stipends, income and homeless verifications, and any other duties asked by supervisor of supportive housing & meets documentation timeliness standards, as required by the agency.
  • Must have own transportation as there will be a minimum of one visit per month as per guidelines with assigned clients, preferably in their home(s). Visit frequency is dependent on client need above that expectation.
  • Attend team and community-based team meetings in the community
  • Other duties as assigned


  • Proficient in the use of computer software such as MSWord, Excel, Power Point, Desktop Publishing, Outlook, etc.
  • Knowledge of Community Health Systems

Interested in this position?

Other Clinical Positions Available