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Support

IT Assistant

Orchard Park

Summary of Position Function

Assist the agency and IT Team in providing service to employees and systems as it relates to IT needs

Education Requirements

  • Associates Degree preferred with at least one year of office experience or High School degree with 4 plus years of office related experience both including some skill and knowledge of IT

Experience

  • One to four years dependent on education

    Must possess a valid Driver’s License with an acceptable driving record

 

Interested in this position?

Major Duties & Responsibilities

  • Functions as Level I and II service desk support
  • Ability to work in a service desk environment and provide supporting documentation and procedures
  • Ability to investigate user related issues; utilizing root-cause analysis sources, and determining best possible solution
  • Troubleshoot company-wide software packages, operating systems, and hardware problems. Performs periodic maintenance on hardware and software
  • Perform routine maintenance, upgrades, back-ups, and support workstations installations
  • Maintain surplus, track company-wide inventory of hardware and software and order supplies
  • Ability to serves as a “backup” for other team members, seeks cross training in their areas of expertise, and performs their duties in their absence
  • Multitasking under load – ability to work effectively in a busy, fast-paced environment and the flexibility to change direction at a short notice and manage priorities, workload, and time effectively
  • Approachability – an open mind and welcoming atmosphere and patience so that end-users are comfortable in asking for the information needed
  • Demonstrated problem solving skills; ability to face challenging situations, view from a variety of different angles; assess strength of options, select and implement the best solution
  • Ability to think-on-your-feet, making effective decisions on a timely basis, sometimes with limited information and take accountability for your actions
  • A strong service-orientation and prior proven success in handling customer service responsibilities, dealing with an internal client base; ability to interact with people at all levels of the organization with tact, diplomacy and most importantly patience
  • Self-motivated and detail oriented, with an eagerness to learn, ability to work independently as necessary

SKILLS/COMPETENCIES:

  • Excellent interpersonal skills and communication skills both verbal and written
  • Work well under pressure with interruptions and challenging deadlines
  • Excellent documentation/recording skills and attention to detail; good time management and organizational skills
  • Ability to handle multiple tasks, work independently and assist with multiple projects and priorities
  • Proficient and/or knowledge of various IT concepts including email, Security, Network Protocols, Application Management and Document Management or has a good basic knowledge base and is willing to learn to the level needed
  • Demonstrates aptitude and desire to learn new skills on the job

Interested in this position?

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