Skip to content
Support

Patient Support Specialist I (1280 Main St, Downtown Buffalo)

Buffalo

Summary of Position Function

Full-time & Part-time positions available!

Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.

Proof of COVID-19 vaccine required.  Consistent with state and federal law, requests for reasonable accommodations will be considered  

Education Requirements

  • High School Diploma or equivalent

Experience

  • One year work experience in work related field preferable

Flexible availability and willing to work nights and weekends. 

Must possess a valid driver’s license with an acceptable driving record and have reliable transportation. 

Interested in this position?

Major Duties & Responsibilities

  • Knowledge and demonstration of agency core values in day-to-day activities 
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment 
  • Maintain a neat, organized workspace consistently 
  • May require travel between sites to provide coverage for other support staff 
  • Greeting and checking clients in upon arrival for their appointment 
  • Processes intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing 
  • Answering and directing calls to the appropriate person 
  • Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews 
  • Collection, reconciliation and posting of all client payments 
  • Sends/receives incoming and outgoing mail and faxes 
  • Responding to high volume of email requests in timely manner 
  • Attend meetings onsite and offsite as assigned 
  • Other duties as assigned 

SKILLS/COMPETENCIES:

  • Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system 
  • Excellent customer service skills with clients and colleagues 
  • Excellent computer skills and use of office machines 
  • Strong communication skills, both verbal and written 
  • Meticulous attention to detail; excellent time management and organizational skills 
  • Ability to multitask in a fast-paced work environment 

Interested in this position?

Other Support Positions Available

Patient Support Specialist I (*All Locations*)

Support

Office Assistant

Support