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Support

Patient Support Specialist I

Buffalo, Orchard Park, Springville, Various Locations, Warsaw

Summary of Position Function

Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.

Education Requirements

  • High School Diploma or equivalent

Experience

  • Flexible availability and willing to work nights and weekends.

Must possess a valid Driver’s License with an acceptable driving record

 

Interested in this position?

Major Duties & Responsibilities

  • Knowledge and demonstration of agency core values in day-to-day activities
  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
  • Maintain a neat, organized workspace consistently
  • May require travel between sites to provide coverage for other support staff
  • Greeting and checking clients in upon arrival for their appointment
  • Processes intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing
  • Answering and directing calls to the appropriate person
  • Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews
  • Collection, reconciliation and posting of all client payments
  • Sends/receives incoming and outgoing mail and faxes
  • Responding to high volume of email requests in timely manner
  • Attend meetings onsite and offsite as assigned
  • Other duties as assigned

SKILLS/COMPETENCIES:

  • Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
  • Excellent customer service skills with clients and colleagues
  • Excellent computer skills and use of office machines
  • Strong communication skills, both verbal and written
  • Meticulous attention to detail; excellent time management and organizational skills
  • Ability to multitask in a fast-paced work environment

Interested in this position?

Other Support Positions Available