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Services

After Hours Care

If there is an immediate risk of harm to yourself or any other person, please call 911 now. If you or a loved one could benefit from speaking to a member of our team, call us today.

C.A.R.E.S. 716.882.4357

Mobile Crisis Team: 585.283.5200

24/7 helpline: 716.710.5172

Wyoming County Crisis line: 585.283.5200

Wyoming County Text line: 585.543.1015

Addiction Urgent Care

Text Line

Mental Health Urgent Care

Child in crisis help

Locations Offered

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Locations Offered

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What to Expect

Our Commitment

Kindness & Compassion
We’re a team of real people, who really care. When you walk through our doors we promise to treat you with the kindness and compassion that you deserve.
Acceptance & Confidentiality
We believe that every person is valued, and it takes a large step of courage to ask for help. We promise to honor that step by treating you with respect, and keeping everything that is shared between us.
Support & Encouragement
We believe with the right tools and help, that you can overcome anything. We’ll be here with you, every step of the way.
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We believe in you!

In every crisis, doubt or confusion, take the higher path- the path of compassion, courage, understanding, and love. - Amit Ray

Michael Hanson

Program Manager- Crisis Response Services

Help is Here

Our Experience

The mobile crisis response team has expertise in responding to crisis situations involving both children and adults.

Our team operates in Genesee, Orleans, Wyoming, and Erie counties and is authorized to act on behalf of the Directors of Community Services in those counties in assuring a comprehensive crisis response with attention to the safety needs of the person or family in crisis. Whatever your need, Spectrum is equipped with the tools and the team necessary to provide you or your loved one with the care you deserve.

The Spectrum Health Team is able to provide Crisis Behavioral Health Services and rapid response to address acute psychiatric/substance use crises. They are accessible 24 hours a day, 7 days a week, 365 days a year; providing a continuum of care of crisis prevention, crisis response, and post-intervention services.

We are committed to resolving crisis situations in the home or community and to help prevent future crisis.

In addition to the community team, The Spectrum Mobile Crisis team provides after-hours/weekend crisis and re-stabilization emergency mobile services for both youth and adults in crisis in Genesee and Orleans counties, and 24 hour/7 days a week emergency mobile services for youth and adults in Wyoming County.

The Mobile Crisis team will work with the individual or family to resolve a crisis as quickly and effectively as possible.  The team can provide safety planning to help prevent unnecessary emergency room visits, and provide coping and problem-solving skill-building. The Mobile Crisis team can also make referrals for additional community support as needed. Under NYS Mental Hygiene Law (9.45), the Mobile Crisis team will facilitate a further assessment at a local hospital when necessary.

We work with you to overcome the challenges related to mental health.

Behavioral health conditions

Acute addiction crises

Acute psychiatric crises

Coping & problem-solving skill building

Safety planning

If you or a loved one is in need of mental health counseling services